Understanding Your Concerns

Why are our prices so low for the same products?

At Z&Q Softie Sofas, we pride ourselves on our direct partnership with manufacturers and our plans to establish our own furniture factory. Typically, furniture goes through several stages – from production to wholesalers, then to stores, and finally to consumers. Each stage adds a cost that increases the final price. By adopting a direct-to-consumer approach, we eliminate these middle stages. This not only reduces the circulation cost but also saves on expensive storefront rents, allowing us to offer our quality products at lower prices.

Will the quality be compromised due to the lower price?

Absolutely not. The quality remains consistent. We collaborate with factories that have over a decade of experience in the industry. The products we select are top-sellers and highly rated across various platforms. We are committed to quality and would never compromise our reputation. Our focus is on building a brand that’s known for its reliability and excellent customer reviews.

How long will it take from placing my order to receiving the product?

It generally takes about 3-4 weeks. To ensure our customers get the best prices, many of our products are produced immediately upon order without delay. Coupled with our high-quality logistics partners, we strive to deliver your desired items within 3-4 weeks, anywhere in the world.

How are shipping costs and GST calculated?

At Z&Q Softie Sofas, our commitment to customer satisfaction extends beyond delivering exceptional furniture. With our shipping policy, you can enjoy the added benefit of Free Worldwide Shipping on all our comfortable products. This means your purchase is the only cost you’ll encounter – there are no hidden fees, no extra charges. We ensure a transparent pricing policy for a hassle-free shopping experience.